File a claim in English
However big or small, our priority is to resolve the claims as quickly as possible.
Travel insurance
Travel Insurance
To submit a claim in relation to:
- Trip interruption or cancellation because of accident or illness
- Trip delays
- Personal belongings/luggage
- Sickness/accident while traveling
- Deductible insurance for rental cars
Expatriate Insurance
Illness
Please add the following information when you file a claim:
- Your insurance policy number
- If you have been in contact with the emergency assistance in relation to this case, please add the emergency assistance case number
- The medical information from the treating doctor
- A copy of the original invoices from the doctor
- Please choose which currency you prefer to be reimbursed in (DKK, EUR, GBP or USD)
Luggage
Please add the following information when you file a claim:
- Your insurance policy number
- In case of luggage delay, damaged luggage or loss of luggage
o Travel certificate / airline ticket
o Documentation from the airline (PIR report / loss declaration)
o Documentation for the articles (e.g. purchase receipt or statement of account)
- In case of theft
o Police report
o Documentation for lost objects
- Please always remember to specify your claim for compensation
Example: “Samsonite suitcase, bought 2005, model XYZ, purchase price 1000 DKK”